Terms and Conditions
Terms and Conditions
THIS SERVICE IS ONLY CONTEMPLATED FOR SPECIFIC NON-EMERGENT MEDICAL CONDITIONS OR CONCERNS. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY.
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OUR SERVICES OR OUR WEBSITE.
I. INTRODUCTION
These terms of use (the "Terms") describe your rights and responsibilities with regard to the www.newhopewellness.com website (the "Website") owned and operated by Newhope Wellness Inc.. In these Terms, "we", "our", "us", and "Newhope Wellness Inc." collectively refer to Newhope Wellness Inc., and its subsidiaries, including [SUBSIDIARY NAMES]. The terms "you" and "yours" refer to the person using the Website. Use of the Website is governed by these Terms and our Privacy Policy. By accessing or using the Website, you acknowledge that you have read, understood, and agreed to be legally bound by and comply with these Terms and our Privacy Policy.
Even though you may have arrived at the Website through a website or mobile application operated or controlled by a third party, including by an affiliate of Newhope Wellness Inc., you understand and agree that these Terms are entered into between you and Newhope Wellness Inc.. You also understand and agree that the Website and any services provided through these Terms, except the Health Care Services described in Section III herein, are provided by Newhope Wellness Inc. or an Newhope Wellness Inc. subsidiary.
You agree that when you use or enter the Website, you affirmatively consent to conduct business electronically with Newhope Wellness Inc. and engage in health-oriented activities with health professionals and professional entities affiliated with Newhope Wellness Inc., and such processes have the same force and effect as your written signature. You agree and consent to Newhope Wellness Inc., Newhope Wellness Inc. affiliates or certain affiliated professional entities sending you disclosures, messages, notices, and other communications to your designated mobile phone and email account. You understand that you have a choice to select any health care provider and pharmacy and, when you use or enter the Website, you affirmatively choose to use the healthcare providers affiliated with Newhope Wellness Inc.. If you do not agree with any of these Terms or our Privacy Policy, you may not use the Website.
II. MODIFICATION OF THE TERMS
We reserve the right, in our sole discretion, to amend these Terms, in whole or in part, at any time and for any reason, without penalty or liability to you or any third party. You should check the Terms from time to time when you use the Website to determine if any changes have been made. You can determine when the Terms were last revised by referring to the "Last Modified" notation above. If you use the Website after the amended Terms have been posted, you will be deemed to have agreed to the amended Terms. If any of the provisions of these Terms are not acceptable to you, your sole and exclusive remedy is to discontinue your use of the Website.
III. DESCRIPTION OF Newhope Wellness Inc.
You understand and agree that the Website is intended to facilitate the following services (the "Services"): the development and gathering of health care records and information with retention of the same for use in medical provider encounters and communications; administrative support in connection with scheduling and payment for Health Care Services; administrative support in connection with coordinating optional fulfilment and payment for diagnostic or public health screening testing, weight loss services, and prescription medications ordered or prescribed by medical providers performing Health Care Services; and telecommunications and technology support for using the Website as a means of direct access to medical providers provided by affiliated professional entities for communication, consultations, assessments, and treatment by such medical providers.
You understand that the Website gathers unique information from you to enable an affiliated medical provider through the Health Care Services to determine whether a prescription or a diagnostic test is indicated and appropriate for you, including applicable health information (such as your past and present health conditions, medications, and blood pressure), diagnostic tests, as applicable, and personal information (such as your name, location, and demographic information) (collectively, "Your Information"). You further understand and agree that after reviewing Your Information, the medical provider, in his or her independent professional judgment, will determine whether to prescribe you medication, other treatment, or, alternatively, recommend that you consult with alternative clinical resources (the "Health Care Services").
You give us consent to send and disclose to the affiliated professional entities and their medical providers all Your Information so that you may receive Health Care Services. Further, you consent to our delivery of Your Information to Newhope Wellness Inc. affiliated and unaffiliated pharmacies, laboratories, and other testing companies as part of coordinating desired fulfilment and payment for testing, prescription medications, and medical devices recommended as part of the Health Care Services.
All medical providers who deliver Health Care Services through the Website are: (i) independent professionals contracted or employed with affiliated professional entities that coordinate with Newhope Wellness Inc., and (ii) solely responsible for such Health Care Services provided to you. Newhope Wellness Inc. does not provide any Health Care Services through the Website and is not licensed to practice medicine. Newhope Wellness Inc. does not control or interfere with the provision of Health Care Services by the medical providers and affiliated professional entities, each of whom is independent and solely responsible for the Health Care Services provided to you. Therefore, you understand and agree that Newhope Wellness Inc. is not responsible for Health Care Services, or your use of any Health Care Services, provided by a medical provider or affiliated professional entity, including any personal injury or property damage.
Newhope Wellness Inc. does not provide clinical services. Clinical services are provided by telehealth providers and affiliated clinicians, independent entities not affiliated with Newhope Wellness Inc.. By requesting clinical services, you agree that your relationship to the telehealth provider groups is independent and governed by these Terms of Use and our telehealth providers' terms of use.
IV. ELIGIBILITY
To use the Services through the Website, the following must be true: You must be 18 years or older, or, if you are under the age of 18, you are using the Website under the supervision of a parent or guardian. You live in the United States and in a state or territory where the Services are available. You agree to be legally bound by and comply with these Terms of Use or, if you are under the age of 18, your parent or guardian has reviewed these Terms of Use and agrees to be bound by them. You must have compatible computing and/or mobile devices, access to the Internet, and certain necessary software in order to use the Website. Fees and charges may apply to your use of the mobile services and to the Internet.
V. AVAILABILITY
The Services are currently available to individuals located in certain states and that list is subject to change from time to time at the sole discretion of Newhope Wellness Inc..
VI. REGISTRATION, USER ACCOUNTS, AND USER DATA
Although certain parts of the Website are accessible by any individual, you are obligated to register with Newhope Wellness Inc. in order to access the Services. The Services are available only to users who have registered with Newhope Wellness Inc. and to other persons affiliated with Newhope Wellness Inc. who have been granted accounts with usernames and passwords. The Website may not be accessible at any time, for any period, or for any reason, and Newhope Wellness Inc. will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. Upon registration of an account, the Website may contain forms or fields that allow you to enter, submit or transmit to Newhope Wellness Inc. user information or data ("User Data") on or through the Website. You understand and agree that, consistent with applicable law, any User Data provided by you on or through the Website may be used, copied or displayed by Newhope Wellness Inc., Newhope Wellness Inc. may create derivative works of any such data, and Newhope Wellness Inc. may provide such data to our service providers, our successors and assigns, and medical providers and their affiliated professional entities, in performance of the Services.
VII. YOUR RESPONSIBILITIES AND ACKNOWLEDGEMENT
As a condition of your use of the Services through the Website, you agree to the following:
All Your Information provided through the Website is accurate, complete and correct, and you will accurately maintain and update any of Your Information that you have provided toNewhope Wellness Inc..
Your permission to use the Website is personal to you; the Website will be used only by you, or you are using the Website to facilitate the Services on behalf of a minor for whom you have legal authority to act, and your identification information is accurate and truthful. You agree to keep confidential your username and password and that you will exit from your account at the end of each session. You are responsible for all activities that occur under your account and for maintaining the confidentiality of your password. You are responsible for changing your password promptly if you think it has been compromised. You may not transfer or share your password with anyone, or create more than one account. You may not use anyone else's account at any time.
You agree to immediately notify Newhope Wellness Inc. of any unauthorized use of your username, password or any other breach of security that you become aware of involving or relating to the Services by emailing Newhope Wellness Inc. at support@newhopewellnessadvisors.com.
You may be asked to provide additional information to Newhope Wellness Inc., its affiliated professional entities, or applicable medical provider(s) for the purpose of providing Health Care Services or fulfilling a prescription. You may elect to withhold requested information; however, if you do so, you may not use the Website or any other related services.
You understand and agree that provision of Health Care Services through the Website depends on the completeness and accuracy of Your Information. Newhope Wellness Inc. is unable to verify all of Your Information. Therefore, Newhope Wellness Inc. is not responsible for any consequences if Your Information is inaccurate or incomplete. If Your Information is inaccurate, incomplete, or not maintained, or Newhope Wellness Inc. has reasonable grounds to suspect as much, Newhope Wellness Inc. has the right to suspend or terminate your account and your use of the Services. In addition, Newhope Wellness Inc. may take any and all actions it deems necessary or reasonable to maintain the security of the Website, Services and your account.
VIII. DESIGNATED REPRESENTATIVE AND TEST RESULT ACCESS
As applicable, you designate Newhope Wellness Inc. as your designated representative to pick up your prescription from the dispensing pharmacy and send your prescription to you at your designated address.
You also direct Newhope Wellness Inc. and its affiliates to provide you with access to any laboratory test results generated as part of the Services provided to you.
IX. RESTRICTIONS ON USE
You will not use, or encourage or permit others to use, our Website except as expressly permitted in these Terms. You will not:
- Use or attempt to use the Website or the Services for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any third party, or that violates any applicable law or regulation, or is prohibited by these Terms;
- "Jailbreak" your mobile operating system. The Website is intended for use only on a mobile phone that runs an unmodified manufacturer-approved operating system. Using the Website on a mobile phone with a modified operating system may undermine security features that are intended to protect your information from unauthorized or unintended disclosure. You may compromise your information if you use the Website on a mobile phone that has been modified. Use of the Website on a mobile phone with a modified operating system is a material breach of these Terms;
- License, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Website or related materials in any way;
- Use or access the Website to create or develop competing products or services or for any other purpose that is to Newhope Wellness Inc.'s detriment or commercial disadvantage;
- Take any action or use the Website in any manner which could damage, destroy, disrupt, disable, impair, overburden, interfere with, or otherwise impede or harm in any manner our Website or any content, in whole or in part;
- Disrupt, interfere with, violate the security of, or attempt to gain unauthorized access to our Website or any computer network;
- Bypass, breach, avoid, remove, deactivate, impair, descramble, or otherwise circumvent any security device, protection, or technological measure implemented by Newhope Wellness Inc.or any of our service providers to protect our Website;
- Input, upload, transmit, distribute, or otherwise run or propagate any virus, application, Trojan horse, or any other harmful computer code that could damage or alter a computer, portable device, computer network, communication network, data, or our Website, or any other system, device, or property;
- Remove, delete, alter, or obscure any trademarks, specifications, warranties, or disclaimers, or any copyright, trademark, patent, or other intellectual property or proprietary rights notices from our Website or any content made available to you on or through our Website;
- Use any manual process or automated device to monitor or copy any content made available on or through our Website for any unauthorized purpose except as permitted in Section X;
- Copy, duplicate, download, store in a retrieval system, publish, transmit or otherwise reproduce, transfer, distribute, store, disseminate, aggregate, use as a component of or as the basis for a database or otherwise use in any form or by any means any data, text, reports, or other materials related to Newhope Wellness Inc. or third-party content from the Website; or
- Encourage or enable any other individual to do any of the foregoing.
X. LICENSE AND USE
Subject to your compliance with these Terms, Newhope Wellness Inc. grants you a personal, limited, revocable, nonexclusive, and nontransferable license to view, download, access, and use the Website and its content, solely for your personal and non-commercial use. No other right, title, or interest in or to the Website is transferred to you, and all rights not expressly granted are reserved by Newhope Wellness Inc. or its licensors. You are not permitted to reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any such content for commercial use.
XI. DISCLAIMER; LIMITED HEALTH CARE SERVICES
The Website is structured for use specific to certain Health Care Services and is not, and should not, be considered, or used as comprehensive medical advice, care, diagnosis or treatment.
Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding general personal health, medical conditions, or drugs or medications, and before commencing or discontinuing any course of treatment, drug or medication.
XII. TELEHEALTH CONSENT
I understand that Newhope Wellness Inc. separately engages telehealth companies, which are independently owned by licensed physicians ("telehealth partners"). Newhope Wellness Inc. does not own these medical practices, employ or in any way supervise or control the telehealth partners rendering care. Through its technology platform, Newhope Wellness Inc. facilitates the provision of telehealth services but it is not itself, a source of healthcare, medical advice, or care. This Consent is effective and binding across all telehealth sessions or services rendered by the telehealth partners via Newhope Wellness Inc.'s technology platform.
XXVIII. CONTACT INFORMATION
If you have any questions or concerns, please contact:
Newhope Wellness Inc.
1502 South Coast Dr. Suite 322
Costa Mesa, California 92626
support@newhopewellnessadvisors.com
Last Modified: January 9, 2025